All our Protection Plans do not cover damage to Fragile Items. Storagehotel has no liability for any damage or derangement to Fragile Items.

Certain items require extra preparation, care, and handling during transportation and storage, and are easily susceptible to damage due to their fragile nature. We have policies that govern our transport and storage of items that could reasonably be called "fragile" ("Fragile Items"). We have set guidelines below for what constitutes a Fragile Item, but the guidelines below are not a complete list of all Fragile Items. These policies affect your ability to store certain items with us, and our liability for damages to Fragile Items.

Please avoid storing Fragile Items with Storagehotel. If you choose to store Fragile Items, please pack your items carefully so that they're not damaged during transportation or in storage. It is important to strategically pack, protect, and pad your items with high-quality packing materials such as bubble wrap. Any empty space within boxes and bins should be filled, to prevent items from moving around during transport. We reserve the right to refuse to accept any Item that appears insufficiently sturdy or too poorly packed for transit or storage.

• Fragile Household Items. Many common household items are Fragile Items. It should be quite obvious what items are considered fragile, but for the avoidance of any doubt, common fragile items include, without limitation, all glassware, dishes, ceramics, pottery, ornaments, artwork, mirrors, collectables, antiques, and crystal.
• Electronics. We consider all electronics to be Fragile Items, including without limitation TVs, monitors, computers, tablets, phones, printers, hard drives, audio/visual equipment, and stereos. If you must store electronics, we suggest packing them in their original retail/manufacturer's packaging, which typically incorporates foam padding as protective material designed to fit perfectly within the original box to limit shocks and vibrations.
• Unprotected Sports Equipment. Sports equipment that is not properly packed and protected with a dedicated box, bin, bag, or container are considered Fragile Items. We are not liable for damage that could have been prevented with proper packing, such as scratches to skis and snowboards.
• Items Susceptible To Internal Derangement. We are not liable for internal derangement. In addition to electronics, the internal workings of musical instruments, appliances, and mechanical devices are also fragile. Since we are not able to certify the condition and internal functionality of electronics, musical instruments, appliances, or mechanical devices before we store them, we are not liable for any mechanical or electrical derangement, defect, or internal damage that may occur.
• Sealed Liquids (e.g. sealed liquid cleaning supplies, liquid care products, etc.). If you choose to store any kind of liquid, your protection plan will not cover any items that become contaminated or damaged due to leakage. Additionally, if a leak damages our transportation vehicles, storage facility, equipment, or any other items in our possession, you will be held fully liable for the cost of cleanup, repairs, replacements, and any related fines and fees. If you must store liquids, please ensure the container is completely sealed and leak-proof. For added protection, we highly recommend placing the container inside a fully sealed leak-proof bag, such as a Ziploc bag. Clearly label any boxes or containers containing liquids, and inform our team during pickup so they can handle them with extra care.
• Furniture That Incorporates Glass. Furniture that incorporates glass (e.g. in a tabletop or anywhere else) must be disassembled, and any glass pieces must be adequately wrapped and protected for transportation and storage. Storagehotel reserves the right to refuse to store any glass items that are not adequately prepared for transportation and storage.
• Particleboard (e.g. IKEA furniture). Particleboard is made from small particles of wood, such as sawdust and wood chips, which are glued and pressed together to form a sheet. Particleboard is weaker than other furniture materials, such as plywood or solid wood, and are not designed to be frequently moved around. Items made from particleboard are unable to be packed securely for commercial transport unless completely disassembled and repackaged. For these reasons we consider all particleboard items Fragile Items. In addition, many particleboard items are covered by a wood veneer, and we may not be able to identify all particleboard furniture as such.
• Fragile Materials. Some materials possess an inherent vice that causes them to corrode or degrade over time, or makes them susceptible to damage from atmospheric changes in temperature and humidity. Items containing these materials are considered Fragile Items. We disclaim all liability for damage arising from the inherent vice of materials and from changes in temperature and humidity, including without limitation the growth of mold and mildew.

BY USING STORAGEHOTEL, YOU ACCEPT THE AGREEMENT OF ALL OF OUR TERMS OF USE AND POLICIES, INCLUDING OUR FRAGILE ITEM POLICY AND VALUABLE ITEMS POLICY, AND AGREE TO THE CONDITIONS OF ALL OF OUR PROTECTION PLANS, INCLUDING OUR LIMITATION OF LIABILITY FOR FRAGILE ITEMS. OUR PROTECTION PLANS LIMIT OUR LIABILITY FOR DAMAGES TO FRAGILE ITEMS.