This Personal Property Storage Agreement ("Agreement") is entered between you (referred to as either "You" or "your") and Storagehotel Corporation, (referred to as either "Storagehotel", "we", "our" or "us"). Storagehotel will provide the moving and storage of your boxes and personal property from your designated address to Storagehotel's storage location and the return of same back to you in accordance with the terms and conditions of this Agreement. Please read this Agreement carefully.
The defined terms in this Section 1 are used throughout this Agreement and shall have the following meanings. All terms not defined should be defined with logical reasoning and appropriate judgement. "Item Plan" means the individual storage plans for each specific Property. "Space Plan" means the storage plan for a fixed amount of space, and the Property held within that fixed amount of space. "Box" or "Boxes" mean the carton or cartons containing your materials to be stored by Storagehotel under this Agreement and shall include cartons provided by Storagehotel ("Storagehotel Box") as well as your own. "Tape" means the packing tape used to seal a Box under this agreement and shall include packing tape provided by Storagehotel ("Storagehotel Tape") as well as your own. "Storagehotel Website" means the Storagehotel website located at https://www.storagehotel.ca as well as any web pages under the domain. "Storagehotel Supplies" means any and all packing materials supplied by Storagehotel on your behalf under this Agreement and shall include Storagehotel Boxes, Storagehotel Tape, and any other packing supplies. "Property" means any and all items stored or held by Storagehotel on your behalf under this Agreement, including all items contained within a Box and the box itself, individual items not stored within a Box, and boxes and items stored within a Space Plan. "Services" means the services provided by Storagehotel under this Agreement, including all box drop-off, pick up, labour and moving, transportation, storage, and delivery services. "Appointment Dates" mean any date where Storagehotel will be meeting with You, including but not limited to "Box Drop-Off Dates", "Pickup Dates", or "Delivery Dates". "Start Date" means the date that Storagehotel picks up Boxes or other Property from You. "Storage Term" means the storage duration used per billing cycle of 1 month, in respect to the pickup dates ("Pickup Dates") and return dates ("Delivery Dates") listed on our Website. "Box Drop-Off Dates" means the dates when Storagehotel Supplies (i.e. Storagehotel Boxes) are supplied to You.
This Agreement will begin and be binding according to the terms herein on the Start Date and continue on a Storage Term-to-Storage Term basis afterwards until terminated by You or Storagehotel.
Storagehotel reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Services at any time, effective upon posting of an updated version of this Agreement through the Services. You should regularly review this Agreement, as your continued use of the Services after any such changes constitutes your agreement to such changes.
You must schedule all Services in advance by using our Website, or contacting us directly through phone call, email, or live chat. Availability displayed on our website may at times be inaccurate. Storagehotel will try to meet your requested scheduling of certain dates and times, but cannot guarantee them. Scheduling is based on our availability and discretion, and Appointment Dates may be changed or canceled by Storagehotel at any time.
You or someone You have authorized must be present at your designated address at the date and time of each scheduled pick-up or delivery. Otherwise, we will not pick up or deliver your Boxes or Property, and You will be charged for the Service as if it were completed, along with a cancellation fee. You may cancel any scheduled Services without a cancelation fee if You provide us with at least 72-hours' advance notice of your Box Drop-Off Date or Pickup Date (only if You did not request any Storagehotel Supplies).
Bill of Lading and Warehouse Receipt
Storagehotel's representative attending to pick up Boxes and Your Property will issue to You a "Bill of Lading and Warehouse Receipt". This receipt document will serve: (i) as confirmation of the number and apparent order and condition of the Storagehotel Supplies supplied to You by Storagehotel, (ii) as confirmation of the number and apparent order and condition of the Boxes and Property received by Storagehotel for carriage and storage subject to any notations listed thereon at the time of receipt, and (iii) as confirmation of the number and apparent order and condition of the Boxes and Property delivered to you by Storagehotel from storage subject to any notations listed thereon at the time of delivery to you. Storagehotel has the right to sign this receipt document on your behalf at any time based on our own confirmation, verbal confirmation from You, or social distancing circumstances.
Storagehotel's rates and charges are published on our Website and may be altered by Storagehotel at any given time.
If you purchase an Item Plan, you will be charged a storage charge per Box, or per item of Property (not stored in a Box). If you purchase a Space Plan, you will be charged a storage charge per fixed amount of space. Storage charges are charged per Storage Term equal to one (1) month, and automatically renewed on a term-by-term basis until terminated. Storage charges are payable to Storagehotel for each Storage Term on the "anniversary" of the Start Date.
You agree to pay a minimum of one Storage Term of storage charges for all Property stored under this Agreement, even if You store your Property with us for less than one (1) month. Storage charges will not be prorated or adjusted for Property stored for partial months.
Storage charges vary depending on Property stored, their item category, and/or the specific fixed amount of space purchased. Images and examples of specific items and fixed spaces on the Website are for reference purposes only, and final categorization is at the discretion of Storagehotel. Storagehotel has the right to categorize items in their appropriate category and adjust storage costs if required.
If a Box or Property does not fit into a specific Item Plan category, you may create a "Custom Item" based on the Box or item of Property's proper and accurate dimensions. Storagehotel has the right to categorize Custom Items into Item Plan categories if appropriate, and adjust storage charges accordingly. Storagehotel also has the right to measure all Property and Custom Items, and adjust the Item Plan or recorded Custom Item dimensions, and adjust storage charges accordingly.
If you have purchased a Space Plan, and the amount of Property does not fit into the specific Space Plan, Storagehotel has the right to upgrade You to a larger Space Plan if appropriate, and adjust storage charges accordingly. Storagehotel also has the right to measure all Property, and adjust storage charges accordingly based on the amount of space required for storage.
You are entitled to a full or partial refund of your order, minus a 5% processing fee, within seven (7) days of the purchase date or within the time between your purchase date and seventy-two (72) hours before your Box Drop-Off Date or Pickup Date (only if You did not receive any Storagehotel Supplies). After these given time periods, there are no refunds.
All other Services, including for appointments, cancellation fees, rescheduling fees, missed appointment fees, late fees, fees for misdemeanours, the drop-off of Storagehotel Supplies, the pickup or delivery of Boxes or Property, labour and moving, or any other fees, will be charged to You at the current rates published on the Storagehotel Website or determined on a case-by-case basis.
When selecting appointment dates for services, you are presented with different options. You acknowledge that each option has different appointment date availability, and is also priced differently. Prices for each option, for each type of service, is shown to you during booking, and may be categorized under different names.
The rates for storage and other Services and products published on our Website do not include applicable taxes. You will be charged and required to pay the applicable federal and provincial sales tax, such as the Canada Goods and Services Tax (GST) and the British Columbia Provincial Sales Tax (PST), in addition to all storage and other Service charges.
Payment; Overdue Payments; Abandonment
You authorize Storagehotel to automatically charge all applicable charges to the credit card on file with Storagehotel. You will be subject to an Overdue Payment Fee if payment is still not received after an additional 2 attempts within 7-days of the initial charge attempt. Storage plans that are 45 days overdue will be considered abandoned, and all associated items and Property will immediately be deemed property of Storagehotel.
Storagehotel reserves the right to modify or cancel coupons at any time. If you do not purchase qualifying Services or meet the coupon requirements, the coupon will not apply. If you return any of the Services purchased with a coupon, the coupon discount or value may be subtracted from the return credit. Storagehotel has no obligation for payment of any tax in conjunction with the distribution or use of any coupon. Coupons are not redeemable for cash, credits, or gift cards, nor is it valid towards previous purchases. Coupons may not be combined with any other coupons, discounts, offers, or promotions. Void if altered, copied, transferred, auctioned or sold. No rain checks issued. Coupons are void if restricted or prohibited by law.
You understand that other restrictions, terms, and conditions may apply. Please contact Storagehotel for more details on specific coupons.
Responsibility for Boxes, Tape and Property
You are responsible for: (i) picking up your Storagehotel Supplies from Storagehotel representatives on your Box Drop-Off Dates (ii) checking your Boxes to make sure they are in good condition before loading them with your Property; (iii) properly sealing each Box and mattress bag with Tape before pick-up; (iv) packing and cushioning all Property to help protect against loss or damage due to overloading, shifting or movement of the Property in the Box during normal transportation to, from or within the storage facility; (v) ensuring the accuracy of any description of Boxes and/or Property listed on Storagehotel's Bill of Lading Form and (vi) unpacking each Storagehotel Box upon final delivery to You at the end of the storage period. You are responsible for any damage to, loss or theft of a Storagehotel Box while in your possession, and must reimburse Storagehotel for all expenses reasonably incurred by Storagehotel to replace or restore any Storagehotel Box that is damaged, lost or stolen while in your possession. The replacement fee for a single Storagehotel Box is $5.00 CAD. Such additional costs, if any, will be charged to your account. Storagehotel is not responsible for ordinary wear and tear to your Property while in storage or in transit, or for any damage to your Property caused by shifting or movement of your Property in Boxes during normal transportation, or shipping of your Property to or from the pickup and delivery locations.
Storagehotel is not liable for any sort of damage that occurs to electronics and fragile items, including but not limited to TVs, monitors, computers, audio/visual equipment, antiques, and limited art pieces. In addition, while we make every attempt to ensure your items are handled with care, Storagehotel is not responsible or liable for any cosmetic damage to all Property such as suitcases or baggage, including but not limited to normal wear and tear, scratches, scuff marks, stains, dents and dirt. Storagehotel is also not responsible or liable for damage that occurs due to the overpacking or poor quality of boxes, suitcases, baggage, or any other storage containers or Property.
Pickup of Storagehotel Boxes
Storagehotel Boxes are only provided if they are intended to be stored with Storagehotel, and an active, appropriate, and corresponding Item Plan or Space Plan. If you order a Storagehotel Box, You agree that you have the intention of using the Storagehotel Box to pack your items with, and have Storagehotel pick up the Box in a packed condition to store, in correspondence to your booking. If You fail to provide Storagehotel with the Box(es) in a packed condition, you are subject to a Box Replacement Fee of $5.00 CAD per box. You then authorize Storagehotel to automatically charge all applicable charges to your payment method on file with Storagehotel.
Returning Storagehotel Boxes
Unused Storagehotel Boxes can be returned during Pickup Appointments provided they are in the same condition they were received in, untampered with, and can be reused for commercial purchases at a high standard. If You return Storagehotel Boxes, You are subject to a Box Restocking Fee of $2.50 CAD per box. You then authorize Storagehotel to automatically charge all applicable charges to your payment method on file with Storagehotel.
Maximum Weight Limit for Items
The maximum weight limit for each item or box is 50 lbs. Storagehotel reserves the right to refuse to pick up any item that it believes exceeds the maximum weight limit. Storagehotel also reserves the right to weigh all Boxes, Items, and Property. If the published maximum weight limit is exceeded by the item, a Heavy Item Fee of $20.00 CAD will be charged each pickup or delivery.
Right to Reject Items and Refusal to Enter Premises
Storagehotel reserves the right to reject any items that do not comply with our standards, do not fit within our means of transportation or storage, are improperly packed, or are of poor cleanliness. This includes the right to refuse entering any premise that is deemed to be hazardous or unsanitary, as well as reject any item that does not comply with our standards in cleanliness or hygiene. Storagehotel also reserves the right to reject any mattresses that are not fully sealed in a proper mattress bag, mattresses of poor cleanliness (no matter if they are sealed in a mattress bag or not), or mattresses that we suspect to contain foreign contamination (i.e. bed bugs). Storagehotel also reserves the right to reject any glass items that are not adequately prepared for transportation and storage, as well as the right to reject any refrigerators that have not been unthawed prior to pickup and properly andn completely dried out.
Limitation of Liability
Please read this entire Section carefully as it affects your legal rights.
Maximum Value of Property
You declare, for the purposes of this Agreement, that the maximum value of all Property carried, stored or held by Storagehotel under this Agreement does not be deemed to exceed $0.60 CAD per pound, up to $200 CAD per item, and $1000 CAD in total, unless Storagehotel agrees in writing to a higher value and subject to an increase in the applicable charges.
Limitation of Storagehotel's Liability for Loss or Damage to Property
In the unlikely event that any loss, damage or destruction of Property occurs in connection with the provision of the Services herein, Storagehotel shall not be liable unless and to the extent the loss, damage or destruction resulted from Storagehotel's failure to exercise such care as a reasonably careful person would exercise under like circumstances. If Storagehotel is liable, the amount of damages You may claim from Storagehotel for any such loss, damage or destruction of Property is limited to $0.60 CAD per pound, and a maximum aggregate value of $200.00 CAD per item, and a total of $1000 CAD in total.
For an Item to qualify for our Insurance Policy, it must meet the following three criteria: